1st Line Service Desk Analyst – Call centre Full Time

Glasgow, Lanarkshire
Lorien

• 1st Line Service Desk Analyst – Call centre
• Glasgow – 2 days onsite
• Until end of March 2025
• Inside IR35
• £110 per day

The ideal candidate will act as first point of contact for the company’s Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.

As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company’s internal colleagues and relationship teams, with technical servicing across transnational banking products and digital services.

Key Responsibilities:

• Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes.
• Supporting bulk of support calls for new devices
• Technical support
• Phone email chatbot support
• Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.)
• Knowledge of our Corporate Client’s digital needs and understanding the importance of a digital first culture within the team.
• Ability to achieve KPIs aligned to delivering a customer experience second to none.
• Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.

Skills:

• Customer Service skills essential
• Strong communication skills
• Solid customer service experience

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.