Area Manager – East Anglia Full Time

Norwich, Norfolk
CV Technical

AREA MANAGER

EAST ANGLIA

DAYS

CIRCA 38,000

Our client, a well established building product supplier. has an exciting opportunity for a motivated and technically minded area manager. This is an exciting opportunity for a candidate looking for a technically challenging role within a well recognised organisation.

Role & Responsibilities:

General:

• Ensure each branch has an active rolling improvement plan. Support and lead branch teams in delivering their actions in a timely manner. Improvement plan to cover sales, margin, pricing, operations, stock, and safety.
• Drive Daily / Weekly / Monthly conversations with branches around actions and exceptions arising from IQ control desk, e.g. Price Compliance and Achievement, Credit activity, Stock Actions, Customer Data.
• Provide operational cover for branches across the region.
• Ensure that banking is completed daily and all cash is secure at close of business each day. Banking to be deposited as per company procedures.

People:

• Induct BMs and monitor their eLearning.
• Support training of IQ, product knowledge, and sales processes. Maintain a high personal knowledge of IQ.
• Coach and develop trade counter team members to positively engage with customers to deliver an exceptional customer experience.
• Set performance standards for branch teams and monitor progress against them.

Sales:

• Ensure branch-responsible sales actions are actioned, e.g. enquiry and quote follow-up, lapsed account follow-up, account opening, outbound prospecting
• Support Field / Inside sales teams in prospecting for new business, follow up with existing customers, resolving ongoing issues and helping clear aged debt.
• Work with and within branches to identify cross and up-sell opportunities, and margin improvement opportunities.
• Support team members to practice new techniques to increase sales and gross profit.
• Monitor GP and pricing, drive improvements.
• Ensure showroom area is to the best possible standard for that branch, and that all POS and literature is up to date.
• Ensure all product categories are well represented within branches.

Operations:

• Monitor master data. Ensure maintained to right standard.
• Monitor stock levels across branches and balance stock levels to achieve availability without creating an aged stock issue.
• Oversee regional supplier orders for redistribution to branches.
• Monitor logistics & deliveries across region. Optimise & balance workload.
• Ensure branch compliance with:
  • All SOPs
  • HR policy and procedure (incl absence management and disciplinaries)
  • General housekeeping & documentation standards
  • PIs.

Required Skills & Experience:

• Effective communication and organisational skills.
• Self-motivated and driven, with a good understanding of customer service requirements.
• PC literate and able to understand and operate the company sales platforms, IT systems and other company systems.
• Proven career development within trade merchanting leading others to deliver high levels of performance.
• Sales experience within the building envelope arena, with a track record of winning new business and retaining customers.
• Knowledge and experience within the cellular and building plastics industry, fenestration sector or construction trade counter environment desirable.

In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest please send your CV directly to Jordan Hindhaugh at or call for a confidential discussion on (phone number removed).