Client Onboarding and Documentation – Product Business Analyst – Associate

Bournemouth, Dorset
Jpmorgan Chase & Co
JOB DESCRIPTION

Join the Client Onboarding and Documentation team and be responsible for understanding current state client on-boarding processes, while employing design principles to address targeted pain points.

As an Client Onboarding and Documentation – Product Business Analyst – Associate in Operations you will be responsible for the systemic delivery of strategic end state programs, to improve the overall client on-boarding experience. You will translate complex business issues & requests into comprehensible requirements, for functional delivery. You will use system of Customer Due Diligence, the central processing platform for Know Your Customer operations.

Job responsibilities

• Executes projects within the Customer Due Diligence and other applications, utilizing Agile project delivery methodologies
• Uses JIRA to deliver business solutions via the creation of related user EPICS and Stories
• Identifies, assesses, and articulates near-term business needs, advises businesses on options, risks, and costs of technology solutions versus benefits
• Communicates requirements/priorities and project status to key stakeholders; solicits feedback and obtains sign-off on project documentation
• Translates business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
• Manages the implementation of new functionality through training sessions, demos, that will contribute to training material development
• Manages the monthly delivery cycle for Customer Due Diligence items, including associated daily JIRA hygiene elements of the Customer Due Diligence EPICS/ Stories
• Ensures all appropriate status updates/ standards are applied within JIRA across Book of Work items
• Delivers monthly prioritized product items, including defect resolution
• Ensures blockers are appropriately managed, resolved and escalated, where required
• Provides regular status updates to Product Owner, Product teams and related partners

Required qualifications, capabilities, and skills

• Experienced Business Analyst working within an Agile Technology/ Product delivery environment, preferable within a transformation group
• Practical application of Agile & Waterfall methods in real-time scenarios
• Deep understanding & practical experience of JIRA, including EPIC creation/ Story writing/ Status management/ Dashboard reporting
• Technology/ Process release management experience essential
• Defect identification/ management/ resolution skills needed for legacy, in-flight & post-release issues identified
• Ability to manage dynamic and detailed delivery schedules, including daily book of work management
• Highly energetic self-starter with a focus on obtaining results
• Excellent verbal & written communication skills; able to present effectively
• Ability to lead and influence varied stakeholder groups & situations, in order to progress initiatives
• Ability to communicate effectively across many levels of the organization, including synthesizing key messages for senior management
• Ability to multi-task, work under tight deadlines, and quickly adjust/ make tactical choices to changing priorities

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.