Conference Office Sales Manager Full Time

Cambridge, Cambridgeshire
Cater Shaw

Conference Office Sales Manager, Cambridge 56k per annum

A historic venue and premier conference destination is seeking an ambitious and results-driven Conference Office Sales Manager to lead our conference sales operation. This pivotal role will shape the commercial success of our events business, driving over 4 million pounds in annualised revenue while delivering exceptional client experiences.

About the Role

As part of the senior management team and reporting directly to the General Manager, you will lead a dedicated conference sales team and work collaboratively across departments to ensure seamless delivery of events. This is a hands-on leadership position requiring a balance of strategic vision, commercial acumen, and operational excellence.

Your mission: to attract new clients, strengthen existing relationships, and consistently exceed revenue targets, all while upholding the exceptional service standards.

Key Responsibilities

• Drive Revenue Growth: Develop and execute sales strategies to achieve or exceed conference and event booking targets of circa 4 Million pound annualised.
• Client Acquisition and Retention: Prospect for new business, manage inquiries, conduct site visits, and build strong, lasting client relationships.
• Team Leadership: Manage, train, and inspire a reactive conference sales team, alongside marketing and administrative support.
• Operational Excellence: Oversee event planning from initial enquiry through to post-event follow-up, ensuring seamless handover to operations.
• Commercial Management: Lead budgeting, forecasting, pricing, contract negotiations, and financial reporting to deliver profitability.
• Marketing and Promotion: Collaborate with marketing to design and deliver campaigns, including digital, social, and traditional channels.
• System Optimisation: Maintain and enhance CRM and property management systems to support efficiency and data-driven decision-making.
• Client Relationship Programme: Implement and deliver account management strategies for key and prospective clients.

About You

We are looking for a commercially astute leader with:

– Proven experience in conference and events sales, preferably within a hospitality or heritage venue.

– A strong track record of exceeding revenue targets and developing successful sales strategies.

– Excellent leadership and team management skills, with the ability to inspire and motivate.

– Exceptional communication, negotiation, and relationship-building abilities.

– Strong organisational and analytical skills with experience in budgeting, forecasting, and reporting.

– A client-focused approach and passion for delivering outstanding service.