Customer Service – Insights Analyst Full Time

Tibshelf, Derbyshire
Brellis Recruitment

Data Analyst/Customer Service

This role is a combination of Customer Service duties and data analysis. It would suit candidates who have excellent communication skills alongside a customer service ethos and who have natural problem solving skills.

Location: Tibshelf, Derbyshire – must live within commutable distance.
Salary: £25,000 – £30,000

Are you a customer service professional and data enthusiast with a knack for identifying trends and patterns? We are excited to announce the opening of a new team for a global brand servicing UK clients.

Role Overview: The successful candidate will focus on providing customer support and then analysing data related to the frequency and types of problems reported. Your insights will help improve the company’s service and product offerings.

Key Responsibilities:

• Analyse data to identify trends and patterns.
• Report on the frequency of specific problems.
• Provide actionable insights to improve customer service and product quality.
• Work alongside the Customer Service Advisor.

What We Offer:

• Comprehensive training.
• A data-driven role with a direct impact on service improvement.
• Opportunities for career advancement within a global brand.

Qualifications:

• Proficiency in data analysis tools and techniques.
• Strong analytical and problem-solving skills.
• Ability to work well in a team.
• Customer-focused mindsetand communication skills

Why Join Us?

• Be part of a global brand.
• Engage in a dynamic and supportive work environment.
• Competitive salary with room for growth.

If you’re ready to take the next step in your career and be a part of a new and exciting team, apply now!

INDH