Digital Performance Analyst Full Time

City Of Westminster, London
Copello

Copello have partnered with an established consultancy in the recruitment of 2x Digital Performance Analysts. This role will be based onsite 2 days a week in Westminster.

Candidates must have active SC Clearance.

The Senior Reporting Specialist will be a key member of the strategy, governance, and design team, ensuring that governance, operational, and ad-hoc reporting requirements are delivered with the highest quality. You will play a vital role in collecting, analysing, and reporting data for the Ministry of Justice, contributing to the continuous improvement of processes and systems.

You will be responsible for:

• Managing the generation of reports using internal and external data sources
• Developing supporting processes in line with internal systems and practices
• Engaging with stakeholders to meet reporting and information needs, creating reports and dashboards as required
• Reviewing and quality-checking automated reports, identifying risks and issues, and escalating them appropriately
• Conducting trend analysis to proactively identify performance issues and areas for improvement

Key Responsibilities:

• Lead the generation of reports from both internal and external data sources, ensuring alignment with internal processes
• Create and maintain new reports and dashboards for stakeholders, fulfilling any ad-hoc requests
• Review automated reports, identify risks and issues, and escalate them where needed
• Conduct performance trend analysis to identify areas of improvement in behavior and service

Person Specification

Essential:

• Proactive in gathering and analysing information to support strategic change
• Ability to critically assess and determine the root causes of failures or poor performance
• Strong communication skills, capable of gathering reporting requirements and communicating outcomes to both technical and non-technical audiences
• High proficiency with MS Excel and Office Suite, including at least a lower-intermediate level of Power BI
• Familiarity with ServiceNow reporting functionality, including basic knowledge of the Performance Analytics module
• Ability to create and share dashboards within the ServiceNow native reporting environment
• A strong understanding of operational processes, such as ITIL, and modern digital support teams
• Familiarity with Agile methodology and a focus on continuous improvement

For more information get in touch with Ella.