Field Service Engineer Full Time

Wakefield, Yorkshire
Sauce People Ltd

Our client is looking for a Field Service Engineer to provide the highest levels of customer service to their commercial clients across a broad range of steel processing CNC machines.

Main duties will include:

• Carry out field installations, preventative maintenance, equipment health checks/site surveys and repairs.
• Liaise with site contacts, in particular conducting a call-ahead to the customer prior to site arrival, updating the office on work completed and outstanding before leaving customer site. The identification of new equipment opportunities including spares, service contracts, service work and any other service opportunities.
• Work with colleagues to improve and feedback on general team efficiencies, for example, first time fix rates, recalls, fix timescales and machine activity.
• Investigate, diagnose and rectify any customer equipment faults in a timely manner .
• Report any Health & Safety issues to a responsible person at the customer site.
• Ensure continual accuracy of data in-putted in the customer management system.
• Identify opportunities for minor repairs and spares and highlight these to the client as recommendations. Capture any material and labour requirements to enable a formal commercial proposal.
• Provide technical support if and when needed and operator training to the customer.
• Provide feedback to assist the company in maintaining good customer relations and raise complaints where necessary and feedback sales opportunities.
• Attend all service meetings.

We are open to candidates based across the UK who have ready access to the motorway network. You will be provided with a fully expensed company vehicle, and will be paid overtime.