First Line Analyst (L3) Full Time

Derby, Derbyshire
Hays
First Line Analyst

First Line Analyst L3
Rate£17.00/Hr through UMBLocationRaynesway – Derby DE21 7BE
Contract 2 Months
Job Description:7am-7pm shift Rota with the potential for on-call work as an addition:07:00 – 15:3007:30 – 16:0008:00 – 16:3008:30 – 17:0009:00 – 17:3010:30 – 19:00
Day to day duties and expectations

Call takingQueue managementGood time keeping (scheduled adherence)To deliver outstanding service by understanding users’ IT and business needsTo provide centralised advice and support to customers in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the businessProvide a single point of contact for usersDevelop and maintain rapport with end usersAble to differentiate between numerous customer applications.
Skills/experience required in detailActive SC clearance mandatoryGood communication skillsAble to use active listening skills to know what users are askingProven customer service skillsPositive, enthusiastic and supportiveAbility to work under pressureEffective keyboard skillsAbility to take ownership of incidents and resolutionsBe able to talk and typeGood troubleshooting/ problem-solving skillsIT knowledge-Microsoft products; Word, Excel and Outlook.
Next StageConversation with a recruiter to assess suitability.
Start DateASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. #