Hotel Manager Full Time

Dundee, Angus
Aimbridge

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks

A day in the life of

As Hotel Manager you will create and implement standard operating procedures to be adhered to across all departments, ensuring performance is managed effectively at all levels. You will work with the Senior management team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel, monitoring guest feedback and actioning where appropriate. Finally, you will support HOD’s to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is always adhered to.

Based in Hampton by Hilton Dundee, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, the ideal candidate will abe to display the following skills, qulaifications, and expeinces.

• At least 5 years progressive experience in a Rooms or F&B department ; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel
• Previous managerial experience required
• Must be proficient in Windows Operating Systems
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Must be able to convey information and ideas clearly.
• RESPONSIBILITIES:
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel by supervising and supporting the Guest Services Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments.
• Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one’s with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines.
• Participate in required M.O.D. coverage as scheduled
• Ensure that training in service standards is taking place in each department using the steps to effective training
• Ensure recruiting hiring and training for Guest Services based on occupancy

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.