ICT Support Engineer Full Time

Phillips & Cohen Associates
Job Advert

ICT Support Engineer

Job Type: Full-time, Permanent

Location: Knowsley, Liverpool

Job Type: Information Technology, Credit Services

Salary: £25,000 – £26,500pa dependent on skills and experience

About Ardent Credit Services Ltd

Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market.

We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems.

ICT Support Engineer

We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent’s ongoing growth phase.

Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers.

The provision of ICT Services is key to the company’s goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security.

The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a ‘right first time’ approach and attitude.

Role Requirements & Duties

Provide 1st line support, assistance, and problem solving for stakeholders
Provide troubleshooting, monitoring and maintenance of the ICT systems
Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001).
Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting
Ensure that the workforce has effective and efficient IT support to maximise productivity
Provide 1st line support on issues including (but not limited to):
Hardware issues
Networking issues
OS issues
Software issues
OS and Software configuration
OS and software maintenance
Antivirus management
Patch and upgrade management (with specific reference to WSUS)
Proactively detect and report patterns of issues in the infrastructure
Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity
Advise and report on any configuration issues
Advise on and complete automated checks to improve the detection and correction of issues

Essential Experience and Skills

The ideal candidate will have the following skills and experience:

Microsoft Windows 10, Windows Server 2019
Microsoft Active Directory Domain Services
Microsoft Office 365
IT Helpdesk experience
Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
Software installation and maintenance
IT Hardware maintenance and support
Antivirus management
Cyber Security Awareness
Excellent Communication – both written and verbal
Flexible and ability to prioritise workload according to challenging deadlines
Ability to work well under pressure in a highly regulated environment
Ability to engage with stakeholders at all levels
A consistent professional approach to all tasks

Desirable skills

Linux Operating Systems (RedHat/Debian based distributions)
Virtualisation (Hyper-V)
Open Source technologies

What’s in it for you?

Working hours Monday – Friday 9am – 5.15pm with occasional Saturday working
Luxurious office environment for this office-based role
Secure car parking spaces available
29 days holidays per year including 8 bank holidays increasing with tenure
Healthcare and Dental Schemes
Company pension plan
Life Assurance
Salary Sacrifice Electric Cars and Cycle2work schemes

Qualifying period applies for these benefits

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips & Cohen UK website.