Incident Manager Full Time

Spinwell Global Limited

Role: Incident Manager REF 75428
Contract Length: 2 Months
Location: Remote (occasional travel may be required)
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC required

Spinwell is recruiting for an Incident Manager for an excellent opportunity within the public sector.

RESPONSIBILITIES OF INCIDENT MANAGER

• To manage all Major Incidents (high impact and urgent resolution required) and Incidents on the organisation s IT estate ensuring that applications and infrastructure return to availability quickly and users are able continue to deliver business processes with minimal interruption. Engaging and coordinating with senior stakeholders, technical teams, 3rd parties, other government departments (OGD) and agencies, this role will bring a structured engineering discipline to the management of an incident with the objective of swiftly resolving the incident and where necessary invoking DR, ITSCM and BCP plans. The role will ensure that incidents and activities undertaken to investigate are logged, and lessons are learned, through a post incident review process, to avoid any repetition and to improve future management actions. This role will be very user/customer focused, mindful of the impact a major Incident has on business processes and activity, and ensuring communication with all interested parties is paramount throughout the management of an incident.

SKILLS/EXPERIENCE REQUIRED OF INCIDENT MANAGER

• Ensure all government and public data and information is treated with care in accordance with security procedures and protocols

• Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed

• Continually communicate with staff, helping to clarify goals and activities and the links between these and Departmental Strategy

• Develop, implement, maintain and review systems and service standards to ensure professional excellence and expertise and value for money

• Promote a culture that tackles fraud and deception and ensures security of information

• Take responsibility for delivering expected outcomes on time and to standard, yet allowing the teams space and authority to deliver objectives

• Regularly monitor own and team s work against milestones or targets and act promptly to keep work on track and maintain performance

Essential:

• Level 3 Service Management framework qualification

• Experience of leading and managing Major Incident and Incidents

• Excellent oral and written communications

• Excellent knowledge of Microsoft Office

• Find ways to improve systems and structures to deliver with more streamlined resources

• Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making

If you are an Incident Manager or looking to become an Incident Manager apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which they will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us