IT Business Systems Analyst Full Time

Exeter, Devon
WA Consultants

WA Consultants are currently hiring for an IT Business Systems Analyst for one of our key clients

This role is hybrid 3 days per week onsite near Exeter.

Job Description: Join our dynamic Technology team as an IT Business Systems Analyst, where you’ll play a pivotal role in shaping and supporting the systems that drive our visionary solutions. This is more than just a technical role – it’s an opportunity to make a real impact across our business, helping teams work smarter and deliver exceptional service to our customers.

Key Responsibilities:

• Championing Business-Critical Systems: Configure, maintain, and support essential line-of-business systems that power our operations and enable us to deliver cutting-edge logistics solutions.
• Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes – whether part of strategic projects or continuous improvement initiatives.
• Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business.
• Modernising Operations: Migrate Legacy systems and outdated processes to our group-standard platforms, unlocking efficiency and future-readiness.
• Optimising for Impact: Continuously refine system configurations and processes to ensure they’re fully aligned with business needs and delivering maximum value.
• Collaborating with Key Partners: Build strong relationships with external system vendors to support solution delivery and resolve escalated issues swiftly.
• Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people.
• Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation.
• Leading Quality Assurance: Define testing requirements, write scripts, and coordinate testing to ensure smooth and successful system changes and implementations.
• Creating Clarity and Confidence: Maintain clear and up-to-date documentation, including process flows, training materials, and support guides.
• Shaping the Future: Contribute to the roadmap for system enhancements, helping to steer the evolution of our technology landscape.
• Supporting Smooth Transitions: Provide hands-on support during system changes and implementations, ensuring a smooth transition to business-as-usual operations.

Required Experience:

• Minimum of 2 years’ experience of configuring IT applications – ideally ERP/TMS/WMS/Finance or HR systems – but other equivalent systems experience will be considered.
• Communication Skills: Confident in supporting users of varying technical ability.
• Attention to Detail: High level of accuracy in builds and documentation.
• Self-Management: Ability to manage workload and meet project deadlines.
• Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.