IT Engineer – Hybrid Full Time

St. Albans, Hertfordshire
Vortex Recruitment

Our client is currently looking for an IT Engineer to join their expanding team, they are looking to pay anywhere between 25 – 35k doe

This position is hybrid, however there will be an element of site work included.

You will have a minimum of 1 years experience as an IT Engineer or similar position. You will also require the following:-

• Strong knowledge of IT systems and applications, specifically Microsoft 365 and Windows Operating Systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Previous experience of using ConnectWise Manage PSA is also a plus

This is a great opportunity as this position will include:-

• Diagnose and resolve customer technical issues via remote assistance and on-site visits.
• Perform software updates to proactively manage customer machines.
• Install and maintain customer IT equipment and network infrastructures.
• Use Remote Management and Monitoring Dashboard to identify and resolve issues.
• Ensure all data backups for customers are completed regularly.
• Assist customers with software and hardware installations.
• Ensure all websites hosted by the company have valid SSL Certificates and are kept up-to-date.
• Create and manage website hosting and relevant email accounts on Virtual Private Servers.
• Maintain a knowledge base to help diagnose issues and record resolutions.
• Ensure customer information is up-to-date within the CRM.
• Purchase any required equipment liaising with the management team.

If you feel you have the necessary skills, please apply now with your up to date CV and salary expectation.