IT Support Analyst – 1st & 2nd Line – Onsite, London Full Time

Tech Talent ID

This role requires 5 days onsite in Central London office with On-Call out-of-hours support rota – Please Only Apply If This Is Possible

• Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
• Ownership of Incidents, Service Requests, Problems and Change Requests
• Windows build and deployment tools, such as MDT, Autopilot
• Experience with MDM – Jamf
• Manage tickets via ITSM software ServiceNow
• Troubleshooting Outlook, including problems connecting to Exchange/Office 365
• Deploy application/system changes in accordance with the change management process
• Resolving all technical problems within the London office and liaising with Bermuda IT staff where appropriate, identifying solutions to technical and delivering these solutions
• Document all new technical fixes in the Service Desk tool and update departmental documentation and procedures enabling the sharing of knowledge to peers and colleagues
• Ensure all equipment; PCs, Laptops, Printers, iPhone and telephones are maintained in optimum condition