IT Support Analyst Full Time

Sittingbourne, Kent
Tribeca Technology Limited
By joining our growing IT Support Service Desk team at Tribeca , you’ll be assisting businesses in the Alternative Investment sector.

You’ll be responsible for:
Desktop and laptop fixes
Supporting users remotely and over the phone
Troubleshooting and fixing issues with both Windows and Mac OS
Managing active directory and group policy
Liaising with third party support teams, such as Sage and Bloomberg

In your daily role , you’ll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more.

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You’ll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.

To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc)

Your success will be defined by KPIs focused on:
Ticket stats e.g. first time fixes and average resolution time
Quality ticket notes
Good feedback from users

You’ll have regular one to ones with your manager, where you can discuss objectives, and progression within the business.

The benefits package consists of:
Private medical insurance
33 days annual leave including 8 bank holidays
4% matched pension
Individual yearly training budget
Team social events
Private counsellor
4X salary death in service insurance
4X salary critical illness insurance

If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: £22,000.00-£27,000.00 per year

Benefits:
Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Referral programme
Schedule:
8 hour shift
Monday to Friday

Work authorisation:
United Kingdom (required)

Work Location: In person

Reference ID: