IT Support Lead

La Fosse Associates

An exciting new opportunity to join an truly global company as their IT Support Lead. This is a newly created role in a modern environment. An experienced IT Support Lead with strong leadership and communication abilities who wants to make an impact in a fast-paced, dynamic workplace has a great opportunity here.

In order to provide our users with a flawless experience, this role will entail tight collaboration with colleagues in different offices, reporting to the Head of Local Support.

Location: London (4 days in office)

Salary: £50k + benefits

Responsibilities as an IT Support Lead:

• In charge of the support analyst crew, offering members direction, coaching, and mentoring
• Cooperate with the other members of the service delivery team to guarantee that employees receive effective and seamless support.
• Serve as the primary point of contact for complicated support matters
• Analyse and report on key performance metrics to senior management and the support team.
• Cultivate and preserve strong bonds with our staff by offering individualised, sympathetic support.

Expectations as an IT Support Lead:

• Strong knowledge of first and second line support operations
• Strong knowledge of ServiceNow and industry trends
• Excellent relationship building skills
• Excellent problem-solving and conflict resolution skills

Sound interesting? Please do get in touch for more details.