LiveOps Director

BlueSnap, Inc

As the Head of LiveOps at The Sandbox, you will play a pivotal role in enhancing player engagement, retention, and monetization across our metaverse platform. You will be responsible for designing, executing, and optimizing live events, in-game activations, and player engagement strategies. This role is instrumental in ensuring that The Sandbox remains exciting, fresh, and profitable, while maintaining a loyal player base.

Responsibilities:

Live Operations Strategy: Develop and implement a comprehensive LiveOps strategy that aligns with the overall objectives and business goals. Continuously refine and adapt the strategy based on player feedback and data insights.

Event Planning: Create, schedule, and manage in-game events, promotions, and activities that drive player engagement and retention. This includes regular content updates, holiday events, and special promotions.

LiveOps Tooling: Work closely with the Product team to design and implement the Event Management tools to allow our teams, and external creators to autonomously launch events and run their own LiveOps activations.

Monetization Optimization: Collaborate with the monetization team to maximize revenue through in-game purchases, and other revenue streams. A/B test and analyze pricing strategies and offers.

Player Community Management: Foster a positive and engaged player community through in-game communication, forums, social media, and other platforms. Address player feedback and concerns promptly and professionally.

Data-Driven Decision Making: Leverage analytics and player behavior data to make informed decisions. Monitor key performance indicators (KPIs), create reports, and use data insights to continually improve the LiveOps strategy.

Cross-Functional Collaboration: Work closely with game developers, product managers, marketing, and customer support teams to ensure that live events and promotions align with the game’s overall roadmap.

Team Leadership: Lead and mentor a team of LiveOps specialists, coordinators, and analysts, providing guidance and support to achieve department goals.

Budget Management: Manage the LiveOps budget effectively, allocating resources to maximize the impact of live events and promotions.

Requirements

• Proven experience in Live Operations for F2P mobile, PC, or console gaming with a successful track record of improving player engagement and monetization.
• Strong analytical skills with a deep understanding of player behavior and in-game economy.
• Proficiency in data analysis and experience with analytics tools such as Mixpanel, Amplitude or similar.
• Excellent communication and leadership skills, with the ability to collaborate and coordinate across multiple teams.
• Passion for gaming and knowledge of industry trends.
• Exceptional problem-solving abilities and adaptability in a fast-paced environment.

Agency Notice

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. The Sandbox does not accept unsolicited headhunter and agency resumes. The Sandbox will not pay fees to any third-party agency or company that does not have a signed agreement with The Sandbox. In the event of any unsolicited resumes sent to The Sandbox or to The Sandbox ATS they will be considered The Sandbox property. The Sandbox will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. The Sandbox will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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