Performance Coach Full Time

Nottingham, Nottinghamshire
E.ON UK plc

Role Responsibilities

This role is part of the E.ON Next Planning & Performance Team and offers the successful candidate the opportunity to play their part in helping us create experiences that our customers rave about.

The Performance Coach will join the Planning & Performance Team and will work in partnership with our Senior Operational Leaders and their teams, providing supplementary coaching to Operational Managers and Team Leaders to embed technical, leadership and coaching skills and, in turn, increase performance to enable them to make the best decisions.

As a Performance Coach, you will drive performance with exceptional trend reporting and insight, highlighting where more targeted needs may exist.

The Performance Coach role presents a great opportunity to develop your performance coaching skills further in E.ON Next by working across a number of different operational areas to help deliver the best possible service for our customers. You should already be confident in your ability to develop and embed a culture of open and constructive feedback to enable personal growth and development.

The successful candidate will thrive in a fast-paced environment with high levels of empowerment and will be focused on driving impact and business value.

Critical required performance coach capabilities are as follows:-

• The ability to deploy your own great all round leader and expert coaching skills, to form trusted relationships and create a safe environment, conducive to learning

• Drawing on specialists and experts as required to shape effective coaching and development interventions

• Working closely with performance, planning and data analysts to understand trends, priorities and operational limitations to shape and inform development interventions to ensure maximum impact

• Enabling leaders to make the best decisions and drive performance with exceptional trend reporting and insight, highlighting where more targeted needs may be appropriate

• Working closely with performance, planning and data analysts to feed in trends, observations or request more detailed information to support observations or decisions

• Analysing performance reporting to identify trends and developing actionable insight

• Driving performance by supporting and coaching leaders with target setting, implementation, training and performance management conversations and activities with their teams

• Identifying knowledge, skill and behavioural development needs and working closely with L&D to create training to meet organisational needs

• Inspiring your own team and those around you by role modelling E.ON Next behaviours and values

• Fostering a culture of continuous improvement, encouraging and supporting your colleagues to identify and share opportunities for improvement

• Role modelling of coaching standards across operational areas to support the embedding of sustained, positive change

Skill Set for Role

Essential:

• Previous experience of coaching leaders to deliver improved performance outcomes

• Ability to connect performance outcomes to budgetary commercial outcomes

• Previous experience in working with or influencing senior leaders

• Excellent stakeholder management skills combined with strong communication skills and the ability to clearly articulate ideas and feedback to convey insights in a way that’s easy to understand

• Ability to set specific, measurable, achievable, relevant and time-bound (SMART) goals to ensure progress and achievement

• Previous experience of working through others to achieve outstanding results and to think on your feet to help overcome obstacles and challenges

• Ability to analyse data to determine trends and root cause in order to drive improvement

• Previous experience in operational management with a particular focus on ways of working, Lean Six Sigma and operational excellence

• Pro-user of data tools such as Excel/ Google Sheets

Desirable:

• Energy industry experience

• Six Sigma Accreditation (yellow belt or alternative coaching accreditation)

Are you the person for the job?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are;

Inspiring – Motivated by leading and developing people – you’ll strive to create an environment where everyone in your team gives their best.
Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better.
Calm and resilient – challenging work is what keeps you creative and motivated.
Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.
Happy to make decisions – fear of failing doesn’t hold you back, it drives you forward, learning all the time.
Open – you’re passionate about creating an environment where everyone can be themselves, all day, every day.

E.ON Next’s Way of Working – what’s it like at E.ON Next and what’s different?

E.ON Next’s culture is one where we’re a family.

We completely trust each other, and we’re empowered and trusted to make fair decisions to deliver great customer outcomes.

We don’t rely on ‘support functions’ to give us insight – this is available at our fingertips (through Kraken), and we’re trusted to use this to make decisions.

Everyone at E.ON Next is an Energy Specialist first, with a major in a different topic (e.g. finance, GTM, Ops Director etc.). When we need to, we all stop what we’re doing, roll our sleeves up and get stuck in with helping our customers to deliver fantastic Customer Service.

No idea is a bad idea and if we make a mistake, we learn from it and keep going.

E.ON Next’s working model – how do we work?

Our people are based across the country and our locations are Leicester, Nottingham, Bolton and London. This role will be based out of Bolton, Leicester or Nottingham.

We’re completely flexible in how we work which is a hybrid of office and remote working.

We don’t expect our people to be in the office all the time. Our offices are resources used for team meetings, joint on-site working and where people need to work in the office if they can’t work from home effectively.

This role is likely to be required on site 2-3 days per week, on an “as needed” basis.

Here’s what else you need to know

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location – Notts. Bolton & Liecester with travel to our other sites when required.

• Working environment: Flexible hybrid working – a blend of in the office for 2-3 days a week and at home the remainder.

• 26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.

• A generous pension scheme.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.