Pricing & Customer Value Management (CVM) Strategy Lead Full Time

Blenheim Chalcot
Pricing & Customer Value Management (CVM) Strategy Lead

Are you curious, excited by experimentation and always looking for a better way of doing things?

Do you want to keep learning and developing whilst getting hands-on, entrepreneurial, business building experience?

Do you want to have the opportunity to play a vital role in growing an exciting and ambitious consumer lending company?

If so, we would love to hear from you!

We are looking to hire high-energy, entrepreneurial and value-adding talent to join Blenheim Chalcot, the UK’s most successful venture builder, to support the transformation and growth of one of our portfolio companies. This is a pivotal role that will play a vital part in enhancing our lending strategies to deliver sustainable, profitable growth.

ABOUT US

Blenheim Chalcot is one of the leading venture builders in the world. Headquartered in London from our flagship White City Scale Space campus, we have been building exciting and disruptive businesses for over 20 years. Blenheim Chalcot is responsible for building some of the most innovative companies in the UK and increasingly around the world – with significant operations in India and the US, as well as emerging operations in South Africa and Southeast Asia.

Our ventures are at the forefront of a multitude of industries being disrupted by digital innovations including FinTech, EdTech, GovTech, Media, Sport, Charity and more. Our portfolio has been conceived and launched by us and employ over 3,000 employees. Our assets under management stand at more than £1.8bn and total portfolio sales is over £500 million.

THE ROLE

Opportunity

We are seeking a highly commercial Pricing & CVM Strategy Lead to join one of our leading fintech ventures, Oakbrook. This role will report directly to the CFO but work collaboratively at the intersection of Finance, Risk and Marketing. This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else.

Oakbrook is a digitally enabled consumer finance and technology business, removing the barriers between consumers that want to borrow and investors that want to lend.

You can find out more about Oakbrook here:

The successful candidate will also be part of the broader BC community and will have the opportunity to benefit from longer-term career and development opportunities that the portfolio offers.

Key responsibilities

The Pricing & CVM Strategy Lead is a vital role within the Blenheim Chalcot portfolio and this role will take charge of our Lending Strategy & Pricing team at Oakbrook Finance.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

New Business Pricing Strategy:

• Design, implement and evaluate pricing and acquisition strategy campaigns and tests to better understand existing and prospective borrowers and sustainably grow profitability with full P&L ownership.
• Monitor, report and analyse competitor movements and market dynamics and make pricing decisions off the back of this analysis.
• Maintain and document internal pricing strategy changes and market/operational events tracker to inform future pricing strategy changes.

Customer Value Management:

• Full P&L ownership for existing customer value management including working closely with Marketing, Risk and Finance to optimise existing customer marketing campaigns, eligibility and pricing for top-up loans and repeat loans.
• Maintain and document CVM strategy changes and market/operational events tracker to inform future strategy changes.

Portfolio Monitoring & Reporting:

• Work with Risk and Finance teams to own, oversee and improve modelling of holistic customer lifetime value and NPV/IRRs by cohort and segment, considering and developing understanding of yield trends, repayments behaviour, impairment rates, funding costs and servicing costs.
• Develop and maintain regular weekly and monthly reporting to track latest estimates of LTV by cohort and segment and comparing to estimates at point of origination and budget, using this data to make decisions around future strategy and operational changes.

Leadership:

• Select, train and manage a new team of 3-4 Data / Pricing Analysts from the BC India talent pool in Mumbai to work on productionising pricing/CVM related MI/reporting and developing pricing/CVM strategies and analysis.
• Setup and chair new regular Product & Pricing Committee bringing together Senior Management and subject matter experts from Risk, Finance and Pricing/CVM.
• Attend Board meetings and present findings and recommendations around Pricing/CVM matters to Oakbrook Senior Management Team and Directors/Shareholders.

ABOUT YOU

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

• Experience as a Senior Manager leading Pricing/CVM strategy and analysis in a consumer lending business or bank is essential
• Advanced SQL, Excel skills and one or more of SAS/R/Python.
• You will have proven success in driving sustainable, profitable growth in consumer lending books.
• You will have experience identifying business opportunities, analysing the competitive landscape, and developing Pricing/CVM strategy that is aligned with the company’s growth objectives.
• You will be able to demonstrate the ability to initiate and drive growth, and have the flexibility to adapt to a dynamic, entrepreneurial environment.
• You will possess the business acumen and broad financial perspective to act as a strategic sounding board to the Senior Management Team and Board.
• You will be a dynamic and disciplined thinker with a strong intellect, an entrepreneurial spirit and a passion for making a mark in fast-paced, growing environments.
• You will be pragmatic and outcome-oriented, with a bias for action
• You will have experience operating in a matrix and constantly changing environment, and will have demonstrable experience navigating a fast paced, dynamic working environment.

WHAT WE CAN OFFER YOU:

• Be part of the UK’s leading digital venture builder
• Have the opportunity to be a part of and learn from the incredible talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development
• A fun and open, if a little cricket obsessed, atmosphere
• Discretionary bonus
• 25 days of paid holidays + your birthday off
• Life Assurance (4 x annual salary), Pension Scheme, Cycle to Work Scheme
• Flexible Benefits: Private Medical and Dental, Gym Subsidiaries

PROCESS

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

LOCATION

The role is office-first and based at Blenheim Chalcot’s Scale Space campus in White City London. The role also requires travel to Oakbrook’s Nottingham office once a month and to BC India’s offices in Mumbai 1-2 times per year.

Blenheim Chalcot is a proud Equal Opportunity Employer. Diversity is one of our core values, thus making it core to our business. We strive to maximise the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.