Product Analyst – Fixed Term Contract – 12 Months Full Time

Lambeth, London
SKY
We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

Our Digital Service team creates world class digital service experiences for the right customer at the right time, across NOW, WOW, Sky X, Peacock and SkyShowtime. We’re about to introduce brand new personalised and pre-emptive service capabilities to our platform, and you’ll be at the heart of these new services – so there’s never been a more exciting time to join the team!

Every day is different in our team, but generally you will:

• Understand the business objectives and requirements across Group OTT, localised team Operations, Digital Help, My Account and Technology teams
• Work closely with business stakeholders globally to triage and verify new work requests for product capabilities in Digital Service
• Collaborate with the Digital Service team and other key partners to support on business process and technology optimisation
• Be a custodian and authority in our digital reporting suite, analysing trends and spotting anomalies.
• Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area
• Communicate plans, changes and updates to the wider stakeholder network with input from Digital Service team members and the wider team

What you’ll bring

• Fluency in Microsoft Office tools and other productivity related tools such as Jira and Confluence
• Confidence with data reporting suites such as Adobe Analytics and Google Analytics is critical.
• We’re looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes a successful operation tick.
• Experience as a technology product analyst, ideally with a customer service, digital front end focus is preferred but not essential.
• Ability to deliver recommendations to improve processes and working practises, balancing cost and benefit when defining requirements and evaluating possible solutions.
• Proactive nature and self-motivation to get administrative tasks done and look for improvements
• Demonstrable ability to work cross functionally with a variety of different stakeholder across contact centre, finance, technology teams, and management teams
• Strong interpersonal skills and the ability to work with a broad range of stakeholders and teams is essential.

Team Overview

Group Digital Product

Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Technology Digital Transformation is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That’s not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels.

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experience

How you’ll work – hybrid working

The world has changed. And so have we. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential