Product Test Analyst Full Time

Skypath

We have an excellent opportunity for a travel-tech expert with software testing skills to join a global B2B travel agency.

The job holder will be part of a cross-company team supporting supply technology initiatives. The job holder will play a critical role, executing Test Strategies, ensuring the right testing environments are maintained.

Key Duties & Responsibilities:

Test Strategies focusing on the ecosystem:

• Work with Product Management to ensure the feature is fit for purpose and work with them to identify and manage risks & issues

• Formulate and execute solid test strategies with clear owners and sign-off criteria

• Design a test plan based on business processes & scenarios with acceptance criteria

• Identification of suitable test data and testing tools to be used during testing

• Identify a suitable test team and secure resource availability

• Undertake hands on testing

• Coordinate testing across various departments and external vendors when needed

• Lead a testing bug triage process, assigning the right priority on issues, ensuring all teams works on the highest priority items to ensure timelines are not impacted

• Provide technical and product support to stakeholders during testing processes including test reports

• Maintain Open Issues log, help identify workarounds

• Routinely provide partners with testing related updates

Test Environment Configurations & Maintenance:

• Ensure test environments are pointed to the right supply settings

• Ensure vendors are pointed to the correct test environments

• Carry out regular test environment reviews to ensure they are optimized and ready

Assist the Manager with Release Cycle Processes:

• Assist with risk management and resolve issues that affect release scope, schedule and quality

• Coordinate and thoroughly document release content based on the product development backlog

• Communicate all feature release, hotfixes or service pack related plans

• Maintain good relationships and coordinate work between teams at different locations

• Release related reporting

• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Assist Manager with Supply Technology Channels Certification:

• Ensure Point of Sale Tools and Applications connected to the Supply Management Platform are routinely certified and ready to adopt all new features

• Document by Point of Sale Tool and Application, acceptance or not of features, in addition to date of sign-off and successful implementation

Supply Management Platform Production Support:
Troubleshooting Production incidents: assist the Product Support Team in the investigation of live API issues & the Supply Product Team in the implementation of supply technology efforts

Relationship Management / Partners with:

• Supply Product Management to ensure full awareness of the to be released features

• Supply R&D Teams in collaboration with Product to ensure all features have been developed per original specifications and for the stability of test environments

• Vendors & other parties powering PoS Tools & Applications connected to the Supply Management Platform to ensure certification of all changes and awareness of any channel specific dependencies affecting rollout.

• SMP Product Support to ensure their awareness and readiness to offer support on new features – as needed.

• 3rd party GDS & Non-GDS Connectors to ensure timely resolution on issue escalations to their technical teams and an excellent operational management.

Qualifications:
Educated to University Degree level

Essential Core Skills/Experience:

• Strong experience as a Test Analyst with exposure to travel

• Able to work with SMEs, understand business processes & convert into test plans

• Logical, structured approach to testing

• Excellent written and verbal communication skills

• Strong planning and organizational skills

• Strong analytical and reporting skills

• Strong Team player with proven people management skills

• Demonstrates resilience with customer orientation

• Passion for continuous improvement

• Ability to identify key issues and enact a mitigation plan

• Able to work effectively in a complex, diverse, global and fast agile environment

• Can navigate the organization, collaborate effectively with multiple stakeholders

• Can interpret data and quickly identify symptoms & root causes

• Can prioritize and balance multiple tasks

• Strong time management and prioritization skills, juggling tight deadlines with focus on quality

• Solid follow through with minimal management

Place of work: Hybrid or Remote options available