Senior Consultant User Researcher Full Time

FryerMiles

Senior Consultant User Researcher – £50,000 – £65,000 South West England

FryerMiles are delighted to be partnering with a defence consultancy who are on the lookout for a Senior User Researcher (Consultant) to join their team on a permanent basis.

Role Summary

As a Senior User Researcher, your core purpose will be to help investigate user behaviour for public and private sector clients, while working on internal digital projects. You will plan, design, and carry out research activities with users that help teams develop a deep understanding of the people who use those digital services and products. You will be collaborating on projects with Business Analysts, UI/UX Designers, Developers, other User Researchers, and stakeholders both internally and externally.

As a Senior User Researcher, you will lead, advocate and manage your profession. You ll be responsible for managing a growing User Research Team. You will be required to participate in commercial exercises which include bid writing and response evaluation on your profession.

Core Skills

• Excellent oral and written skills needed for facilitation, presentation and report writing.
• Strong capability in research design, conducting research, data analysis and synthesis, storytelling, user testing and critical thinking.
• Lead user research and/or service design projects in Agile and GDS
• Experience in leading research for services or products at different stages of the Product Lifecycle (Discovery, Alpha, Beta, and Live) or equivalent.
• Able to design an effective research approach whilst considering project constraints.
• Able to identify and use appropriate techniques to effectively communicate insights (e.g. personas, user journey maps, presentations).
• Strong collaborator who has worked in multidisciplinary teams, such as Business Analysts, Content/ Interactions/Product Designers, User Researchers, Product Owners etc.
• Good technical understanding of digital service delivery and operations.
• Comfortable presenting and leading large working groups as well as conducting 1-2-1 interviews at all levels.
• Experience of problem-solving and working with others to deliver at pace.
• Experience making decisions within agreed parameters.
• Experience working with Agile methodologies and scrum teams.
• Excellent communication and stakeholder engagement skills.
• Comfortable working on multiple projects and managing changing priorities.
• Proficient in Microsoft Office applications and equivalent User Research software.
• Mentoring and training experience in human-centred design, co-design and digital innovation.
• Facilitate co-design workshops and research workshops to map journeys, personas and prototyping.

Senior Consultant User Researcher – £50,000 – £65,000 South West England