Senior IT Support Specialist

Normanton, Nottinghamshire
DCS Recruitment Limited

Senior IT Support specialist – West Yorkshire – 40,000 per annum

DCS Technology are partnered with an organisation specialising in Supply and Logistics based in West Yorkshire. Due to growth across the business we are assisting with expansion of their IT support function. We are looking to add an ambitious and passionate IT Support Analyst to join the team.

Role overview:

As IT Support Analyst you will be tasked with providing support across 1st to 3rd Line. You will be a vital part of the IT division. Whilst consistently delivering great communication to both internal colleagues and external partners you will ensuring the secure, streamlined and effective operations of IT services business wide.

What will you get up to?

User Support and Issue Resolution

• Deliver technical support via phone and the HALO ITSM ticketing system, ensuring prompt and effective issue resolution.
• Diagnose and troubleshoot hardware and software problems, including:
  • Networking equipment: routers, switches, and access points.
  • End-user devices: PCs, laptops, and printers.
  • VoIP telephony systems.

Device and Endpoint Management

• Administer and manage Microsoft Intune for mobile device and endpoint management, including:
  • Device enrolment and configuration.
  • Security policy enforcement and compliance monitoring.
• Provide on-site support at other depot locations as required to meet IT needs.

User Administration and Security

• Oversee user access management following the least-privilege model to maintain security and limit unnecessary access.
• Regularly review audit trails, system logs, and monitoring data to ensure adherence to security policies and compliance standards.
• Investigate and resolve security incidents, vulnerabilities, and compliance issues across Microsoft 365 and endpoint devices.

Microsoft 365 and Business Application Support

• Support and maintain Microsoft 365 services, including:
  • Exchange Online for email management.
  • SharePoint and OneDrive for document collaboration and storage.
  • Teams for communication and collaboration.
• Provide support for non-Microsoft business systems such as:
  • Sage (accounting software).
  • Syrinx (fleet management system).

Automation and Scripting

• Utilise PowerShell scripting to automate repetitive tasks and streamline IT operations.

Project Management and Collaboration

• Lead and contribute to IT projects such as:
  • Migrations, system upgrades, and security enhancements.
• Stay informed about Microsoft 365 and Intune roadmaps, proactively implementing new features that benefit the organization.
• Collaborate with third-party vendors and Managed Service Providers (MSPs) to manage and optimize outsourced services.

What will you bring?

• Proven experience in working with Microsoft technology (Windows, Exchange, Active Directory)
• Strong and demonstrated experience with applications/systems such as Microsoft 365, Microsoft Entra, Microsoft Defender for Business/365, MS Intune, Meraki Dashboards, Veeam.
• Certifications in project management or technology are highly desirable
• Experience/knowledge of InfoSec frameworks such as ISO documents.
• Knowledge of Cyber Essentials or alternative certifications.
• Strong customer service and clear communication skills

What can you expect in return?

Salary: Up to 40,000 per annum

Benefits: Company pension, annual leave allowance and much more!

Working set-up: Office based

Employment type: Full time – permanent

Location: Normanton, West Yorkshire

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality