Senior PMO Analyst Full Time

CNA Hardy

The Senior PMO Analyst is responsible for a full range of activities which ensure the successful delivery of change programmes delivered to the CNA Hardy business.

As well as responsibility for their own deliverables, the Senior PMO Analyst is expected to act as a key programme support on larger programmes of works, taking responsibility for organising and coordinating key project activity to ensure that it aligns with the objectives of the change initiative.

Leading by example, the holder of this job profile is committed to excellence in the delivery of business delivery and change. They are expected to become a functional expert on a range of project and PMO processes, governance and controls.

Typically work is delivered as part of assignments to projects being delivered by the IT and Change department, potentially in conjunction with one or more third party vendors. Additionally, you may also be required to assist with small projects, and with normal and standard releases for a range of applications, in co-ordination with internal and/or external teams as appropriate.

Specific tasks require such skills as planning, RAID management, governance, change control, facilitation and influencing all in combination with superb written and oral communication skills. This role will support the Lead PMO on all aspects of Governance and Control for the Programme Management Office.

The scope of the role encompasses all CNA Hardy European offices and may require occasional travel to these offices.

Key Responsibilities

Performs a combination of the following duties according to departmental guidelines:

• Support, control and maintenance of the Programme plan and delivery matrix and other key control and governance artefacts.
• Work closely with Project Leads to ensure all project reporting aligns with the plan and reflects accuracy of progress, risks, benefits and financials.
• Manage and maintain the Programme RAID Log and Change Request process
• Manage and maintain the financial process and tracker including validating invoices, raising and tracking Purchase orders, liaising with both Supplier/Vendor and Internal Accounts Payable Teams.
• Develop and support the Joiners and Leavers process for the PMO including contractors and consultants.
• Provide PMO support to Workstream Leads and provide added assurance around project and portfolio governance.
• Create decks for governance meetings, adhering to corporate standards.
• Monitor Programme resourcing and scheduling and maintain control documentation.
• Capture and track Actions and Decisions from key meeting forums including Governance meetings.
• Create, own and regularly update the Programme dashboard and KPI’s on costs, benefits and quality
• Support the quality assurance and reviews for the Portfolios and Projects and provide assurance in terms of documentation and capturing of key project data.
• Support the continual review of the business case and quarterly deep dives reviewing progress against original requirement.
• Support ongoing review of the committed benefits for Portfolios and Projects.
• Support in the production of Project Initiation Documents (PIDs) and other required project specific documentation.
• Coordinate user training on various PMO tools such as SharePoint/Teams etc.
• Any other duties as required.
• Liaise between the business, IT and external parties
• Adhere to and champion analysis best practices
• Work with Service Management to ensure that change initiatives transition smoothly into the live environment, with all appropriate documentation and business as usual processes in place
• Work with internal or external development teams to ensure that deliverables are of excellent quality and within the scope of the appropriate change initiative
• Work with Project and/or Programme Management to ensure that change initiatives remain on scope and tightly focused, to time and budget, delivering measurable business benefit through the controlled implementation of business change
• Prepare and present training materials through the use of methods appropriate to the audience.
• Manage your own time and workload in line with project plans and schedules.
• Mentor junior analysts within the team, leading by example
• Update management on the progress of owned tasks.
• Escalate issues as appropriate
• Manage assigned risks and issues
• Adhere to change, project, and analysis standards defined by CNA Hardy’s management functions
• Perform other duties as required.

Skills, Knowledge & Abilities

• Prior PMO experience
• Good knowledge of the insurance industry
• Must understand the theory and best practices that exist around Programme and project management with knowledge of a formal project management methodology.
• Experience of working within a business analysis environment and be able to demonstrate a dedication to delivery of excellence in the field of change
• Experience of project financials and benefits tracking. Supporting the development of a benefits tracking mechanism to be rolled out across the business.
• Ability to work independently with users to support requirements or under the direction of Project Managers. Capable of prioritising and managing multiple tasks simultaneously.
• Excellent organisational skills with strong Microsoft Office skills – with extensive understanding of MS Project, Excel and PowerPoint.
• Experience of Planview with understanding of how the tool is utilized for project reporting, project planning and tracking project finances,
• Good matrix management skills and ability to balance competing priorities in time sensitive situations
• Familiarity with a variety of business analysis and project management methodologies.
• Able to foster working relationships within the team, client departments, and 3rd parties with ease.
• Superb written and oral communication skills, able to produce meaningful documentation for both senior stakeholders and technical delivery teams
• Excellent interpersonal, consultative and communication skills. Ability to interact effectively at all levels with clients, consultants, vendors, peers, and IT management and staff
• At ease presenting to senior audiences
• Must be able to travel to European offices on occasions and have a flexible approach to working hours to meet business requirements

Company Description

Company Overview

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada and Europe. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

CNA Hardy is an equal opportunity employer.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

Working Here

It’s an evolving environment and a place where employees voices are heard and have numerous opportunities to make a difference.

We are dedicated to providing an open and inclusive workplace where our employees can grow and thrive.

Employees receive continuous support and development opportunities.

We support charities and are involved in community initiatives and volunteering programmes.