Senior Test Engineer IAM Full Time

Barclays

Join us as a Senior Test Engineer IAM at Barclays where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do.

You may be assessed on the key critical skills relevant for success in role, such as extensive experience in creating, managing, and executing automated test routines and scripts, ability to conduct testing across the full development, implementation, and operational lifecycle with appropriate corresponding methodologies such as TDD, BDD, SBE, ATDD, knowledge of UI, API testing as well as testing Data Integrations and connectors. Additional relevant skills include proficiency in Continuous Integration tools, test tooling experience in Java, Selenium, Cucumber, Karate, Junit, Jmeter, etc., test type coverage in stress, load, spike, soak, volume, capacity, and previous exposure to security and penetration testing as well.

This role will be based out of our London office.

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

Accountabilities

1. Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
2. Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.
3. Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.
4. Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
5. Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.
6. Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.
7. Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.
8. Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.

Vice President Expectations

1. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
2. Manage and mitigate risks through assessment, in support of the control and governance agenda.
3. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
4. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
5. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
6. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
7. Adopt and include the outcomes of extensive research in problem solving processes.
8. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.