Service Desk Engineer Full Time

Milton Keynes, Buckinghamshire
Insight Select Limited
2nd Line Support Analyst – Milton Keynes – Consultancy – £33,000 – £35,000 + £4,000 Car Allowance

Overview:
Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients.

Role & Responsibilities:

• Hardware and software installations.
• Manage and work to internal and customer SLA’s, escalating any concerns.
• Create and maintain customer specific infrastructure documentation.
• End to end ownership of problem resolution.
• Managing client expectations through clear communications.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
• Onsite cover (Holiday/Sickness cover for site-based Engineers).
• Undertake all other reasonable requests.

Skills & Experience Required:

• Microsoft 365 (including Intune and auto-pilot)
• Microsoft Windows 10/11 operating systems
• Microsoft Server (and Exchange) technologies
• Microsoft Office Products
• Apple Mobile Technologies
• Android & Windows Mobile Technologies
• Intermediate level of knowledge and application in
• Office 365 Administration
• Exchange Technologies
• Active Directory
• Firewalls, Router & VPN Technologies (install, configure & troubleshoot)
• Group Policies – create, breakdown, troubleshoot issues.
• Backup Software Technologies

Overview/Benefits:

• £33,000 – £35,000 Basic Salary
• £4,000 Car Allowance
• + Bonus
• + Excellent Benefits Package

2nd Line Support Analyst – Milton Keynes – Consultancy – £33,000 – £35,000 + £4,000 Car Allowance