Workday Support Analyst

Cannock, Staffordshire
Finning (UK) Ltd
Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Workday Support Analyst plays a key role in business processes and application design. This role will align strategic goals and objectives with decisions regarding products and services, partners and suppliers, organization, capabilities, and key business and IT initiatives. The main focus for this person’s work is providing incident and request support using business analysis frameworks and other related networks. The individual in this role will produce, analyze, specify, document, and validate the business needs of project stakeholders (internal and external) and will design and implement new/improved operational capabilities in the business areas, including processes and solutions. This role is accountable to the FINUKI region and ultimately to the global business. The individual should demonstrate a willingness to learn, aiming to develop into a subject matter expert for all things Workday HCM, Benefits & Payroll. The candidate in this role will contribute to internal training in sharing product knowledge, skills, and learning’s with other team members within the IT & HR.

Job Description:

Major Job Functions for the Workday Support Analyst

Provide tier 1 incident and request support to the FINUKI business supporting the Workday SaaS HR and Payroll solution.
Collaborate across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge, resolve problems and recommend solutions to leadership that will have a measurable impact on the profitability of effectiveness of the organization.
Support regional and/or global projects, lead or participate in the gathering and documenting the detailed business requirements from a broad community of stakeholders.
Thorough understanding of business processes and flows to enable the development of solutions for the business functions.
Support the definition of scope and requirements,
Translate business requirements into usable configuration and technical specifications
Participate in system implementation projects as required (requirements documentation, SaaS configuration, test documentation/execution, issue identification and resolution)
Perform functions such as Security/authorization set-up, developing user documentation, data interface design, data migration and reconciliation.
Support HR with Workday master data related inquiries
Support business development efforts including preparing prospect proposals.

Workday Support Analyst Specific Skills Needed

Strong analytical and problem-solving skills with innovative, creative, and outside-the-box mind-set thinking, Critical thinking and research skills
Superb communication skills including concise and clear written and verbal communication skills, with an ability to adapt to the needs of specific audiences.
Excellent time management, planning and prioritization skills, with an ability to manage multiple task and priorities concurrently, consistently meeting deadlines
Solid organizational, interpersonal and customer service skills
A working knowledge of Workday would e advantageous but not essential
Resilience, with the ability to adapt under changing business priorities
Willing to challenge existing practices and suggest innovative solutions
Working knowledge of ITIL service management Basic to Moderate knowledge and practical experience with IT project management and SDLC

Accountability for the Workday Support Analyst

Provide status reports to ensure escalation of issues as necessary.
Responsible for compliance with activities and controls required by Finning’s Change Management policies and procedures.
Design solutions to fulfil business requirements, to generate processes improvements and to gain business efficiencies.
Document solutions to enable ease of support across team members.
Ensure that imperative specification and support documentation are understood by the reviewers, approvers and users of the material.
Ensure the success implementation of process improvements and automations to optimize operational and support processes.
Ensure that risks uncovered as part of the incident and problem management processes, within scope, are communicated and mitigated in a timely manner.
Taking accountability for Workday Benefits & Payroll deliverables by leading client engagements to successful outcomes with a focus on supporting client needs and generating value.
Represent the company in a professional and ethical manner and maintain positive relationships with internal groups and staff while maintaining confidentiality.

Education and Experience for the Workday Support Analyst

The ideal candidate will have a degree in a related Information Technology (IT) discipline and/or BA/BS degree (advantageous)
2-3 years of experience in an ITIL based service management organization directly supporting tier 1 & 2 incidents and requests (advantageous)
Working knowledge of project management best practices

Working Environment for the Workday Support Analyst

Office based in Cannock and remote working available.

IND

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.