IT Business Analyst Full Time

Telford, Shropshire
Proactive Appointments

IT Business Analyst

Location: Telford, Shropshire
Salary: Up to £60,000 per annum
Working Pattern: 2-3 days per week onsite

Our client is looking for an experienced IT Business Analyst to join their Group IT function based in Telford. This role is focused on business applications and plays a key part in bridging the gap between business needs and IT solutions.

You’ll work closely with stakeholders across the organisation to analyse requirements, support change initiatives, and ensure applications deliver real value. This is a hands-on role suited to someone analytical, collaborative, and comfortable working in an onsite environment.

Key Responsibilities

• Analyse business requirements and support continuous improvement initiatives
• Carry out fit-gap analysis, system analysis, and fault diagnosis
• Produce documentation including business requirements, functional specifications, and process flows
• Support projects using agile and structured methodologies (eg WRICEF)
• Configure applications, create and execute test plans, and validate solutions
• Provide application support, user guidance, and training
• Create knowledge articles and how-to documentation
• Act as an application owner or solution lead, supporting systems end to end

About You

• Proven experience as an IT Business Analyst or similar application-focused role
• Strong background in business and systems analysis and project support
• Confident using Microsoft tools including M365, Visio, and Project
• Experience with ITIL principles, data analysis, and process modelling
• Strong communication skills with the ability to engage technical and non-technical stakeholders
• Proactive, solutions-focused, and comfortable working onsite

What’s on Offer

• Salary up to £60,000
• Bonus scheme
• Health care package
• Contributory pension plan
• Life assurance
• Employee Assistance Programme
• Generous annual leave increasing with service
• Flexible benefits programme
• Access to a rewards and discounts platform covering hundreds of retailers

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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