Graduate Software Support Analyst Full Time

Southampton, Hampshire
Context Recruitment Limited

Graduate Software Support Analyst – Southampton

Up to £27,500 PA

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.

Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities.

The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.

Key Responsibilities:

• Provide 1st line support for client software solutions, logging and troubleshooting technical issues
• Assist with diagnosing and resolving software, database and configuration-related problems
• Support software changes, patches and updates across hosted and customer environments
• Work with SQL and Oracle databases, including scripts and stored procedures
• Assist with customer training, user acceptance testing and ongoing technical support
• Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
• Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
• Progressively develop skills across 2nd and 3rd line support activities

Requirements:

• Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
• Strong analytical and problem-solving skills with an interest in software and technology
• Basic understanding of SQL, databases, or scripting concepts
• Excellent communication and interpersonal skills
• Motivated, enthusiastic and eager to learn within a technical environment
• Ability to work independently and collaboratively within a team

Desirable Skills:

• Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
• Understanding of software testing, troubleshooting, or scripting
• Placement year, internship, or university project experience within IT or software environments

This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.