2nd Line Technical Support Engineer Full Time

The Channel Recruiter

JOB TITLE: 2nd Line Technical Support Engineer

SALARY: £30,000 to £34,000 per annum

Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?

If so, we may have the role for you!

Due to new contract wins, my client, a trailblazing MSP are currently looking for a 2nd Line Support Engineer to come and join us at there site in Surrey. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or emails.

LOCATION: London / Surrey (SW) border

JOB SPECIFICATION: 2nd Line Support Engineer

• Sitting within the helpdesk team within there surrey offices, you ll be first point of contact for our customers
• Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
• Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
  • Act as a service representative for appointed service(s), in particular taking responsibility for maximising technical analysts and L2 Technical analysts ability to resolve incidents and requests

REQUIREMENTS: 2nd Line Support Engineer

• Approximately 2 -3 years experience in an IT support or similar technical role, specifically on a helpdesk
• Good Network knowledge
• Good knowledge of VLANs, Wi-fi and firewalls
• Great customer experience and comfortable to be on the phone
• Enhanced DBS will be obtained and is required