Application Support Analyst – Up to £34k – Poole Full Time

Poole, Dorset
Jigsaw Specialist Recruitment Limited

We’re partnering with a well-established and growing business in Poole to recruit an Application Support Analyst. This is a fantastic opportunity to join a close-knit IT team of eight within a supportive, friendly environment – where collaboration, curiosity, and attention to detail are truly valued.

This newly created role is being brought in to replace a remote contractor, so you’ll play an important hands-on role on-site, supporting internal users and keeping critical business systems running smoothly.

The Role

As an Application Support Analyst, you’ll provide day-to-day support for a range of key systems, including Microsoft Dynamics 365 Business Central and other business applications. You’ll manage a busy ticket queue, troubleshoot integration and data issues, and work with internal teams and external suppliers to keep everything running efficiently.

You’ll also play a big part in identifying system improvements, testing changes, documenting processes, and helping users get the best out of the technology available.

What We’re Looking For

We’re open on background – you might be:

• Currently working in IT Support with exposure to application support, or
• A system superuser ready to step up into a dedicated applications role.

Either way, you’ll need to be used to working in fast-paced environments, handling high volumes, and building strong relationships with customers and stakeholders.

You’ll thrive in this role if you’re:

• Naturally curious and a quick learner who retains information well.
• A self-starter who takes ownership of issues and drives them to resolution.
• Personable, communicative, and great at working with others.
• Known for your attention to detail and methodical problem-solving.

Experience with Business Central or similar ERP systems is highly desirable, along with knowledge of Microsoft 365/SharePoint, FileMaker, or Zendesk.

Benefits include:-

• Perkbox
• Aviva Pension 5% matched
• 1 Hour Lunch break
• Free Parking
• Staff Discounts
• Life Assurance