Cyber Security SOC Support Analyst

Crestwave Solutions

Our client, a highly successful MSP based in London, is renowned for delivering tailored, ongoing solutions to a wide range of businesses. With numerous accreditations, they have proudly earned recognition as one of the Top 25 Best Small Companies to Work for in London, Top 75 in the UK, and Top 50 Best Technology Companies to Work for.

As part of their continued growth, they are seeking a Cyber Security SOC Support Analyst to join their expanding Service Desk Team.

About the Role
This is an exciting opportunity for a motivated individual with at least 1 years of experience in a similar role. You will be the first line of defence, monitoring systems and responding to alerts received through support tickets or telephone calls.

Key Responsibilities

• Monitor and categorise potential threats based on priority and severity

• Triage all cyber security incidents as part of the first response team

• Take ownership of incidents, providing initial remedial actions per established playbooks

• Liaise with third-party service providers and log support tickets as required

• Provide operational support to the wider Cyber Security Team during incident response

• Maintain accurate documentation of all actions and resolutions

Essential Experience

• Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies

• Working knowledge of Microsoft Defender suite including Endpoint Detection and Response

• Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective

Essential Certifications

SC-200 Microsoft Certified: Security Operations Analyst Associate

SC-900 Microsoft Certified: Security Compliance and Identity Fundamentals

What They are Looking For

• Minimum 1 year of experience in a similar SOC or cyber security support role

• Strong understanding of basic cyber threat types and response workflows

• Excellent telephone etiquette and communication skills

• Strong client service orientation and interpersonal skills

• A proactive and flexible approach with a strong can-do attitude

• Highly motivated and able to work both independently and as part of a team

Work Environment

• Location: Central London

• Hybrid model: 3 days in the office, 2 days remote (post-probation)

What s on Offer

• Join an award-winning, people-first company with a fantastic team culture

• Opportunities for growth and development in the cyber security field

• Flexible working environment and support from a dedicated team