Digital Product Operations Analyst

Chertsey, Surrey
Matchtech Group Plc

This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.

What You’ll Be Doing:

• Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
• Work alongside Project Managers to deliver key projects from the digital roadmap.
• Capture, analyse, and document business requirements using tools like Jira and Confluence.
• Write clear user stories and acceptance criteria to support successful development cycles.
• Design and visualise process flows and improvements (current vs. future state).
• Lead and support user acceptance testing (UAT) and technical validations.
• Champion delivery best practices and continuous improvement across the PMO.

What You’ll Bring:

• Experience in digital/eCommerce operations, analysis, or delivery.
• Proven ability to turn business goals into functional and technical documentation.
• Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
• Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
• Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
• Working knowledge of HTML, JavaScript, XML, or JSON is a bonus.
• Experience with Adobe Analytics or similar tools is a plus.

What Success Looks Like:

• Accurate, actionable user stories and process documentation.
• Strong collaboration with internal teams, HQ, and third parties.
• Clean backlogs with minimal outstanding issues.
• Proactive contributions to improving digital operations and delivery efficiency.

Additional Information:

• 12 Month Fixed Term Contract
• 37.5 hours per week
• 25 days’ annual leave
• Discretionary performance-based bonus scheme
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Flexible Benefits allowance
• Private Medical Insurance

Ready to shape the future of Digital Commerce? Apply now!