Global IT Quality Engineer Senior Director & CoE Lead Full Time

Boston Consulting Group

Locations: London Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA.

To meet the needs of BCG’s global, mobile, fast growing and increasingly diverse business, we are looking for a Global IT Senior Director for Quality Engineering role to lead and expand our central QA Center of Excellence (CoE) into an end-to-end QA Team. To execute this transformation, we need people who can translate business needs into technology assets and decides “how” they are deployed, while owning the technology strategy and expertise development for Quality Assurance and Performance Engineering.

Among your responsibilities, you will:

• Lead End-to-End Quality Assurance:
  • Lead the development and expansion of a centralized Quality Engineering (QE) Centre of Excellence (COE), ensuring that quality and performance standards are maintained across all platforms, products, including end-user environments. Implement best practices in quality metrics, reviews, and monitoring to maintain operational excellence.
• Introduce Holistic Testing Strategies:
  • Oversee the adoption of modern testing methodologies for software, hardware, and network components. Ensure that rigorous quality control processes are applied consistently across all aspects of the technology stack, including cloud-native solutions, ensuring coverage across functional, non-functional, and performance testing.
• Introduce Automation and Release Management Rigor:
  • Spearhead initiatives to introduce automated QA processes and establish formal QA frameworks for continuous integration/continuous delivery (CI/CD) pipelines. Lead efforts to automate end-to-end testing and manage structured QA cycles for security updates, patches, and system upgrades, ensuring comprehensive testing across third-party and custom-built applications.
• Establish Advanced Performance Engineering:
  • Establish a robust performance engineering strategy, integrating advanced tools for application performance monitoring (APM), observability, and telemetry. Focus on early identification of performance bottlenecks and quality assurance measures tailored for large-scale enterprise systems, ensuring seamless functionality across platforms.
• Collaborate Across Cross-Functional Teams/Portfolios:
  • Work in close alignment with product, development, QA chapters and operations teams to drive quality-focused improvements across multiple business units. Engage with various Teams/Portfolios/COEs within the organization to ensure the seamless integration of quality assurance processes into overall product development and delivery pipelines.
• Empower and enable Squads to realize their missions
  • Lead and mentor a team of QA Engineering chapters, engineers, providing regular feedback, support, and professional development opportunities. Foster a culture of collaboration, innovation, and continuous learning within the team.
• Customer-Centric Quality Focus:
  • Ensure that all quality assurance initiatives prioritize customer satisfaction and system reliability. Use data-driven approaches and feedback mechanisms to align QA Engineering strategies with end-user expectations and continuously enhance user experience.
• Develop High-Performing Team:
  • Build and mentor a collaborative, high-performing QA Engineering teams with a client-focused mindset, including QA Engineering Chapter Leads across IT and functional areas.

YOU’RE GOOD AT

• Dealing with current technology and willing to know “what’s coming next” in terms of disruptive technologies
• Fostering technical culture and build high performing team
• Leading QA Engineering teams / chapters driving business outcomes by building robust testing & quality assurance strategies.
• Taking long-term view on managing tech competency resourcing and vendors, including considering large change initiatives and/or changes in demand
• Overseeing technical architecture, tooling, & systems in coordination with Enterprise Architecture, and ensures compliance with technology standards, tools, and guardrails
• Focusing on delivering agreed-upon business results and customer value
• Operating with a transparency mindset, communicating clearly and openly both above and below
• Keeping abreast of your domain area and relevant industry trends
• Bringing a customer-centered approach to your work; inspire and motivate your team
• Experimenting with emerging technologies and understanding how they will impact what comes next
• Willing to trust and empower your teams to work autonomously to deliver great value to customers
• Building networks of influence across Portfolios and the larger organization

What You’ll Bring

• A minimum of 15 years of in-depth experience in Quality Assurance Engineering, Performance Engineering, with at least 5 years in a strategic leadership position managing Quality Engineering teams and processes.
• Proven track record in using Generative AI in Quality Assurance Engineering.
• Demonstrated success in driving strategic QA initiatives across multiple product lines or services.
• Extensive experience in implementing and managing automated and on-demand testing environments, frameworks, Generative AI industry-leading automation solutions. Strong background in designing and executing automated test scripts for continuous integration/ continuous delivery (CI/CD) pipelines.
• Solid expertise in performance & chaos engineering (e.g., Neoload, JMeter, LoadRunner, Gremlin, Chaos Monkey or equivalent) and security testing tools (e.g., OcWASP ZAP, Burp Suite). Experience integrating performance and security testing into DevSeOps workflows to ensure optimal system performance and security compliance.
• Experience in embedding QA practices into Agile development processes, working within DevSecOps teams to ensure continuous testing and quality monitoring throughout the development lifecycle.
• Familiarity with cloud-native architectures and testing within environments like AWS, Azure, or GCP. Experience with containerized application testing (e.g., Docker, Kubernetes) and microservices-based architectures.
• Experience in testing hardware, including mobile devices, laptops, network devices, and end-user computing environments in large-scale enterprises. Proven ability to develop and execute test plans for both hardware performance and compatibility across diverse operating systems, configurations, and network environments
• Senior-level acumen in guiding, mentoring, and developing diverse and multifaceted teams, with a focus on fostering a culture of innovation and agile response to technological changes.
• Commitment to personal and professional growth, promoting a learning environment that encourages knowledge sharing and the upskilling of team capabilities.
• Influential communication skills, with the ability to align organizational stakeholders around the quality assurance initiatives and strategy effectively.
• Vendor management & financial budget management

Who You’ll Work With

• IT CTO and Digital Engineering Platform Portfolio Lead
• Quality Engineering Chapter Leads and Tech Area Leads of Digital Products Organization
• Your whole team, by setting their technological strategy, architecture, tooling, & systems, ensuring that you provide the best technology solutions
• Agile Coaches, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformation

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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