Helpdesk Analyst

Fareham, Hampshire
Matchtech Group Plc

Calling all Technology graduates
Our client, a leading retail company in the south coast, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis- this could be a great opportunity for a graduate, someone with 1-2 years tech experience or if you’re looking for a change in your current career.

Key Responsibilities:

• Providing assistance in resolving technical issues
• Troubleshooting both hardware and software problems
• Managing and maintaining support tickets
• Ensuring timely and efficient resolution of support requests
• Collaborating closely with internal teams to ensure seamless IT operations
• Documenting and logging support activities and resolutions meticulously

Job Requirements:

• troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks

If you are a Graduate or an IT Analyst with a passion for providing technical support and are looking for a new contract opportunity, we would love to hear from you. Apply now to join our client’s dynamic and dedicated IT support team.