Senior Systems Analyst (Totalmobile, Civica, and MRI) Full Time

Ivy Rock Partners

Senior Systems Analyst (Totalmobile, Civica, and MRI)

Overview

We are seeking an experienced Senior Systems Analyst to join the Digital team, acting as a technical lead across key housing systems. This role will play a critical part in supporting and enhancing existing platforms while contributing to ongoing digital transformation within the Housing function.

Experience within a local government Housing environment is highly desirable.

Key Responsibilities

• Act as the technical lead for core housing systems, providing specialist expertise and guidance to the wider team
• Translate business requirements from Project Managers and Business Analysts into effective technical solutions
• Configure, implement, and optimise existing systems including Totalmobile (Connect, Mobilise), Civica (Keystone), and MRI (Orchard Enterprise and Assets)
• Support the implementation of new modules and system processes, ensuring best practice is followed
• Work collaboratively with internal teams to deliver user-focused system improvements and change initiatives
• Provide knowledge transfer and mentoring to team members to enhance overall capability
• Work across both on-premise and SaaS platforms, with involvement in Front End and Back End systems where applicable
• Liaise with third-party vendors and support project delivery to ensure timelines and objectives are met
• Contribute to system migration and integration activities, ensuring efficient and scalable solutions

Key Skills & Experience

• Proven experience working with IT business systems in a technical or systems analyst capacity
• Strong experience with housing systems such as Totalmobile, Civica Keystone, and MRI Orchard (highly desirable)
• Experience working within local government, ideally within Housing
• Ability to interpret and translate business requirements into technical solutions
• Experience supporting system implementations, upgrades, and enhancements
• Strong understanding of system integrations and data migrations
• Experience working with both on-premise and SaaS environments
• Knowledge of Microsoft SQL Server and/or Progress OpenEdge databases (desirable)
• Strong stakeholder engagement and communication skills

Desirable

• Experience working in a digitally transforming environment
• Understanding of housing sector processes and systems
• Experience working with external vendors and third-party suppliers