Support Analyst – 2nd / 3rd Line Support, E-Trading Full Time

N P Associates

Support Analyst – 2nd / 3rd Line Support, Application Support, E-Trading, Financial / Banking

An exciting and varied role working within a Trading House in The City . Candidates at all levels will be considered, whether a passionate gamer who’s built their own rigs and loves solving complex technical puzzles, or an experienced engineer seeking a role where your expertise directly drives business success and personal rewards.

Ideal candidates will have some Banking / Financial Background and Trade Floor / Market Data Support experience and whilst predominantly Windows candidates must have some Linux with any E-Trading experience highly beneficial.

Role Overview:

• Provide day-to-day Technical Support of Traders and Business users from 1st through to 3rd Line Infrastructure Support.
• Monitor all technical infrastructure using available tools, promptly and proactively acting upon alerts or support requests
• Supporting and maintaining a number of In House and 3rd Party Trading, Risk and Settlement Systems both site and remotely.
• Managing vendor system upgrades and implementation.
• Provide Technical expertise in one Principal Area with deep knowledge, experience and personal objectives aligned with that area’s remit
• Research, evaluate, and champion new technology, processes and working practices within your domain

Essential Skills:

• A genuine enthusiasm for Technology – whether gained through professional experience or self-taught / personal interest
• Hands-on experience with Windows Desktop, Linux and Cloud Computing and some knowledge of Networks / Infrastructure.
• Windows Server / Active Directory – 2019/22/25.
• Automation and scripting experience with any of: PowerShell, Python, Bash, or similar.
• Problem-solving mindset with the ability to think critically under pressure
• Microsoft/AWS certifications or equivalent practical knowledge
• Awareness of Cyber Security Risks and their mitigation

Nice To Have Skills:

• Familiarity with low-code or AI-assisted automation tools (e.g., n8n, Zapier, Microsoft Power Automate, or similar workflow orchestration platforms)
• Development background or coding interests in (any language – we value the problem-solving mindset)
• DevOps practices and tools (CI/CD, containerization, infrastructure as code)
• Cloud platforms experience beyond basic administration (AWS, Azure, GCP)
• Experience integrating AI or automation into operational workflows (e.g., monitoring, alerting, or data pipelines)
• Some knowledge of Atlassian Jira & Confluence
• Interest in emerging technologies (AI/ML, blockchain, IoT, edge computing)
• Open-source contributions or personal tech projects you’re proud of

Other Highly Desirable Skills:

• Previous Application Support – Ideally Trading / Market Data – Futures & Options Trading / Settlement Systems advantageous
• Some Networking – Routers, Switches and Firewalls including Cisco – able to configure and troubleshoot mid-range switches and set up / troubleshoot VLANs
• Strong Linux / Unix System Administration Beneficial – RedHat, Ubuntu, Solaris.
• Core understanding of Databases – SQL Server / Oracle.
• Experience with any of the ISV’s products – Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport.
• Exchange Connectivity – ICE / LIFFE, Eurex, CME / CBOT, Xetra, Chi-X, LME, LSE, NYSE.
• FIX Connectivity – Client On-boarding, Support / Troubleshooting of FIX Logs / Connections.
• Other Market Data – Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).