PMO Manager – BPO Project Full Time

CBSbutler Holdings Limited trading as CBSbutler

PMO Manager – Business Process Outsourcing

• Rate: 460 to 525 per day (Inside IR35)
• Location: Hybrid working
• Clearance: Active SC Clearance required
• Duration: Initial 6 months with extension potential

Key Skills:

Must have BPO experience clearly outlined on your CV

Ideally have worked in a Government or Police environment

PMO Manager required for a high-profile account delivering multiple strategic programmes within a complex, enterprise environment. This is a key leadership role responsible for establishing, governing, and optimising the account-level PMO to ensure consistent, high-quality delivery across a portfolio of initiatives.

This position will suit an experienced PMO professional with a strong governance background and proven ability to operate at programme and portfolio level, working closely with senior stakeholders.

Key Responsibilities

PMO Leadership & Governance

• Establish and lead the account PMO strategy, operating model, and governance framework
• Define and implement project management standards, methodologies, templates, and controls
• Ensure PMO processes align with organisational goals, compliance requirements, and delivery standards
• Conduct regular project audits and quality assurance reviews

Portfolio & Programme Oversight

• Provide full visibility across the account portfolio, including dependencies, risks, and resource planning
• Support prioritisation and sequencing of initiatives alongside senior leadership
• Oversee delivery performance to ensure projects are delivered on time, within scope, and within budget

Reporting & Performance Management

• Develop and maintain executive-level dashboards, KPIs, and portfolio reporting frameworks
• Monitor progress, financial performance, risks, and issues across the portfolio
• Drive proactive escalation and data-led decision making

Team Leadership

• Lead and mentor PMO analysts, project managers, and coordinators within a matrix environment
• Promote delivery discipline, governance standards, and continuous improvement
• Identify capability gaps and support development initiatives

Stakeholder Engagement

• Act as a trusted advisor to senior stakeholders on portfolio performance and delivery health
• Facilitate governance forums, steering committees, and programme reviews
• Drive effective communication across project teams and leadership groups

Continuous Improvement

• Identify opportunities to optimise PMO processes, tooling, and reporting
• Champion best practice adoption and delivery maturity improvements across the account

Skills & Experience Required

• Active SC Clearance (essential)
• BPO Experience
• Demonstrable experience leading or managing an account-level PMO
• Strong background in portfolio governance and programme delivery oversight
• Proven experience managing complex, cross-functional delivery environments
• Solid understanding of project management methodologies including Waterfall, Agile, and Hybrid
• Strong stakeholder management skills with the ability to influence at senior levels
• Experience within large-scale outsourced or managed service environments highly desirable

Desirable Certifications

• ChPP, PMQ, MSP, or recognised PMO certifications