Senior Service Charge Analyst Full Time NEW

Robertson Bell

Senior Service Charge Analyst Location: London Salary: £44,000 – £49,000 Full-time Permanent Hybrid

About the Role

We’re seeking an experienced and commercially minded Senior Service Charge Analyst to join a growing housing and property organisation delivering high-quality services across residential communities.

This is a senior-level opportunity for someone with deep expertise in service charge management, complex reconciliations, stakeholder engagement, and service charge transformation projects. You’ll play a key role in improving processes, ensuring compliance, and driving best practice across a large and diverse property portfolio.

You’ll work closely with operational teams, finance, development, and senior leadership to ensure service charges are accurate, transparent, recoverable, and customer-focused.

Key Responsibilities

• Lead the accurate calculation, construction, and issuance of estimated and actual service charges across a complex portfolio
• Ensure compliance with all legislative requirements, lease agreements, and regulatory deadlines
• Manage and resolve complex resident queries, disputes, and complaints relating to service charges
• Act as a senior subject matter expert on service charge legislation, policy, and best practice
• Partner with budget holders, operational teams, and managing agents to ensure accurate cost allocation and recovery
• Support service charge transformation initiatives, systems integration projects, and process improvements
• Review and enhance service charge procedures to maximise efficiency and recoverability
• Provide service charge expertise for new developments, including attending design and mobilisation meetings
• Prepare supporting documentation for First Tier Tribunal cases and attend hearings where required
• Analyse data trends and identify opportunities to improve communication, transparency, and resident experience
• Mentor junior analysts and support knowledge sharing across the wider team

About You

We’re looking for someone who combines strong technical knowledge with excellent communication and stakeholder management skills.

Essential Experience

• Significant experience within service charge analysis or service charge accounting
• Strong understanding of residential and/or commercial service charge legislation and compliance
• Experience managing complex schemes and high-volume portfolios
• Proven ability to interpret leases and ensure accurate cost recovery
• Experience handling escalated customer queries and disputes
• Advanced financial and analytical skills
• Strong Excel and systems experience
• Excellent organisational and project management skills

Desirable

• Housing association or property management experience
• Experience supporting service charge transformation or systems implementation projects
• Knowledge of First Tier Tribunal processes
• Experience mentoring or supporting junior team members